FAQ

Payments can be made by Square or Electronic Funds Transfer (EFT). 

Please make your selection at the checkout.  We accept all major credit / debit cards and direct bank deposit.  

If you are an NDIS participant, you may have allocated funds in your plan for consumables. You can use this funding to purchase tools and products that align with your plan goals.

 My Autism Store is not a registered NDIS provider, however if you are self-managed or plan managed you should be able to use your funds to purchase from our store. 

For self-managed plans you could:1) Add the items you wish to purchase to cart and checkout as normal. Then submit your funding claim through the participant portal and have the amount reimbursed to you.2) Send us an email with your order (screenshot) and we will send you an invoice, you can then claim your funds through the NDIS participant portal and then pay your invoice with those funds. 

 If you are plan managed you can order from us by sending us an email with your order, we will send you an invoice or we can invoice your plan manager directly for payment to save you time. Once the funds have been received, we will contact you that your order is ready for collection or delivery.  

 All orders will be shipped once payment has been received. 

 More information please visit the NDIS website: https://www.ndis.gov.au 

Please contact us by Email: hello@myautismstore.com.au if you need any further assistance with your purchase. We are more than happy to assist and answer any questions you may have 

Your  order will be  processed as fast as possible once all funds have cleared. 

Postage times can vary depending on location.  If there is insufficient stock, we will ship all items that are in stock and then your back ordered items will follow as soon as they become available.

If your order arrives damaged please contact us via email within 48 hours of accepting delivery. We may ask for proof of the damages to help determine the cause.

We offer a 14 day money back guarantee subject to the below conditions.

In the unfortunate event that your item arrives faulty or damaged on delivery we will either repair, replace or refund. You must notify us within 48 hours of the fault by email to hello@myautismstore.com.au and we will organise the return.

If you change your mind about your purchased items, you are welcome to return these items to us (at your cost) and we will provide you with a store credit so you can choose something else. All returned items must be in original, unused and unopened condition and proof of purchase will be required. You must contact us by email at hello@myautismstore.com.au to let us know should you wish to exchange your item.

Please note that My Autism Store has the right to reject returns that have been used and not in their original state or that are outside of the 14 day return period.

  We ship with Australia Post.

Delivery costs are on the rise, we do try and keep the cost down as much as possible. 

Bulky items freight can be quoted after order, depends on products ordered. Some surcharges may apply on postage for bulky items. 

Local delivery available to Ipswich region, fees may apply.

If your parcel has not arrived, please contact us via email to follow up. 

COMBINED POSTAGE - Email, Text or Call us and we will amend freight where we can.

Yes. We will happily accept orders from all over the world. Please email your order and shipping details to

Hello@MyAutismStore.com.au 

and we will provide a quote. 

International orders will be shipped by Australia Post.