This policy outlines how Smiling Hardt Pty Ltd trading as My Autism Store (ABN 39 633 265 620) collects, uses, protects, and discloses your personal information, as well as your rights and responsibilities when using our website and services.

By using our website, you agree to the following Terms and Conditions. This policy is subject to change without notice. Please check this page regularly for updates.

We respect your privacy and are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What We Collect:
We may collect your name, address, phone number, email address, payment details, and other personal information when you:

• Place an order
   
• Make an enquiry
   
• Subscribe to our mailing list
   
• Provide feedback or participate in promotions
   
• Request support or product sourcing
   

We may also collect general website traffic information (browser, location, etc.) for analytics purposes.

How We Use Your Information:
We use your information to:

• Process and deliver orders
   
• Respond to enquiries and support requests
   
• Send updates or promotional material (you may opt out at any time)
   
• Improve our products and services
   

We may contact you by phone, email, SMS, or mail regarding your order or customer support.

Disclosure to Third Parties:
We may disclose your information to trusted third parties, including:

• Couriers or delivery services
   
• Payment processors
   
• Plan managers (for NDIS orders)
   
• Professional advisors and service providers
  We only disclose information necessary to complete services, and we ensure your data is handled with care.
   

We may also disclose information if required by law or to protect our legal rights.

We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access or disclosure. However, transmission of information online is done at your own risk, and we cannot guarantee its security.

You may request access to your personal data or request corrections at any time by emailing us at hello@myautismstore.com.au. We may charge a small administrative fee. In some cases, we may lawfully refuse access (as permitted under the Privacy Act).

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any message or by contacting us directly.

All products should be used in accordance with the instructions provided. My Autism Store is not responsible for any injury, loss, or damage caused by misuse or failure to follow proper use guidelines. It is the customer’s responsibility to ensure the product is suitable for their specific needs.