The Terms and Conditions of this website are subject to change. Please check this page regularly to ensure you agree with the latest version.

Smiling Hardt Pty Ltd trading as My Autism Store (we, us, our) ABN 39 633 265 620 respects your right to privacy. This policy sets out how we collect, use and protect your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By using this website, you agree to the practices described in this Privacy Policy.

“Personal information” is information that identifies you or could reasonably identify you (such as your name, address, phone number, email address and order details).

We only collect personal information that you provide directly to us or that is necessary to process your order or enquiry.

You may provide information such as your name, address, phone number and email address to:

• Make an online enquiry
• Place an order
• Subscribe to our mailing list
• Receive updates
• Request product sourcing
• Contact customer support

We may also collect additional information if you provide feedback, participate in promotions, change your email preferences, or communicate with us regarding your order.

We do not store full credit card details.

My Autism Store collects personal information when you:

• Interact with us electronically or in person
• Access our website
• Place an order
• Subscribe to marketing communications
• Contact us by email, SMS or phone

We may also receive limited information from trusted third-party providers such as payment processors and shipping providers. Any personal information received will be handled in accordance with this Privacy Policy.

My Autism Store may use personal information to:

• Process and fulfil orders
• Provide tracking information
• Respond to enquiries
• Provide customer support
• Improve our products and services
• Send marketing communications (if you opt in)

We may contact you via email, phone or SMS where necessary to complete your order or respond to your enquiry.

You may unsubscribe from marketing emails at any time.

We may disclose your personal information to employees, contractors, professional advisers, payment providers, IT service providers, and shipping companies (such as Australia Post) where reasonably necessary to provide our services.

Personal information will not be sold, rented or distributed to third parties for marketing purposes.

We may disclose personal information where required by law, regulation, court order or law enforcement request.

Information may from time to time be stored, processed or transferred to service providers located outside Australia. By using our website, you consent to this possibility.

If there is a change of control of our business or a sale of business assets, personal information may be transferred in accordance with applicable law.

My Autism Store is committed to ensuring that your personal information is secure.

We take reasonable physical, electronic and managerial measures to safeguard personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, transmission of information over the internet is at your own risk. While we take reasonable steps to protect information, we cannot guarantee absolute security.

You may request access to personal information we hold about you in accordance with the Privacy Act 1988 (Cth).

If you believe the information we hold about you is inaccurate, incomplete or outdated, please email us at:

hello@myautismstore.com.au

We may refuse access where permitted under the Privacy Act.

If you wish to unsubscribe from our mailing list or cease receiving marketing communications, you may do so by:

• Clicking the unsubscribe link in our emails
• Contacting us at hello@myautismstore.com.au

If you have concerns about our privacy practices, please contact us at:

hello@myautismstore.com.au

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.

We encourage you to review this page periodically.

When you visit www.myautismstore.com.au we may collect non-identifiable information such as browser type, device type and referring website. This information is used in an aggregated manner to improve our website and services.

We may use cookies to improve user experience, analyze website traffic and assist with advertising and remarketing.

Cookies do not access your computer or personal information beyond what you voluntarily provide.

You can choose to disable cookies in your browser settings, although this may limit certain website functions.

Our website may contain links to external websites not owned or controlled by us.

We are not responsible for the privacy practices of third-party websites. We encourage users to read the privacy statements of any external sites they visit.